mystery shopper
awesome
this got me thinking...
each one of those steps this couple went through to get to the service... parking lot, greeter, kid check-in, coffee, service... do they all communicate together?
or is it just one group doing the coffee, one group doing the children check-in, another separate entity in charge of this and of that?
how often do we think of each department as part of a whole? it's the whole package that people see... not just how the coffee tastes or just the greeters... ya gotta be sensitive to everything. b/c that's what newbies see.
everything. Link
this got me thinking...
each one of those steps this couple went through to get to the service... parking lot, greeter, kid check-in, coffee, service... do they all communicate together?
or is it just one group doing the coffee, one group doing the children check-in, another separate entity in charge of this and of that?
how often do we think of each department as part of a whole? it's the whole package that people see... not just how the coffee tastes or just the greeters... ya gotta be sensitive to everything. b/c that's what newbies see.
everything. Link
